OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
153 ratings and 110 comments received in the last 90 days.
06 June 2026
Thorough service. Clear advice about car. Polite, knowledgable staff.
06 June 2026
No issues
06 June 2026
Service advisor Ankit and Derek kept me updated at all times. Very helpful
05 June 2026
Really great service as always and at the end I get a video showing about the car
04 June 2026
The service was excellent, a great team, as always. But the location, oh dear, it's not good.
04 June 2026
Generally good all round only issue was a little costly but failing that all good
04 June 2026
Excelent service!
03 June 2026
Didn't wait long for MOT good service.
02 June 2026
everything done as agreed
01 June 2026
Competent and knowledgeable staff
01 June 2026
Excellent service provided
31 May 2026
Steve ensured everything was done perfectly.
31 May 2026
Waiting a week later for a quote for air con fix. Car cannot drive as boiling out. Phoned 3 times asking for a quote. No call back. No answer. Appalling
31 May 2026
I am pleased with the way my car is been looked after you are efficient and reliable I will definitely recommend your services to friends
31 May 2026
Excellent loan car. Very polite service and everything done on time
30 May 2026
All went smoothly. Staff were friendly. Communication was good.
29 May 2026
Sadly my wife needs constant care but the nurse didn't turn up. I asked a gentleman called Ankitt if he could help push the service through quickly for me. He did just that. He deserves a 10. And my thanks to him. Well done Group 1 Watford
29 May 2026
The wheel alignment was done perfectly. The car handles the road well.
29 May 2026
It all took longer than expected
29 May 2026
Let my car there for full service 2 months ago, and told about the rear suspension was losing air, so they replaced the suspension, one month later both suspension lowered all the way down, went back and been told the compressor needs replacing, left
28 May 2026
Easy
27 May 2026
Derrick was amazing and the fault has gone away
27 May 2026
Great service and friendly as usual
27 May 2026
Everything completed quickly and helpfully
27 May 2026
Service and process efficient and yo time Bit disappointing that car not cleaned. First time I have not had s car cleaned for about 20 years
26 May 2026
Lee was very helpful and dealt with all the requirements promptly, keeping me well informed through the process.
26 May 2026
Unbelievable bad terrible service until I got onto BMW head office
24 May 2026
Good service. Although quoting £1,850 for a headlight I got repaired for £300 and quoting £400+ for a £225 tyre is disappointing.
24 May 2026
This service location, Group 1 Watford provide excellent customer service.
23 May 2026
Even after clear instructions given, the same errors still repeated !
22 May 2026
very good service /and after care
21 May 2026
Effortless process and friendly professional staff
21 May 2026
Excellent staff great service
20 May 2026
Excellent experience. In the past, I've had really awful experiences with other BMW dealership, but this was spot on. I'm giving 4 stars since it was my first visit here. Hopefully they continue this level of service, and it'll be 5 stars next visit
20 May 2026
1. Sales team told me diagnostics was free but later I learned that only first hour is free. 2. I don't have MOT certificate still - I was told I will have it by Monday. 3. Service details have not been added to my car.
20 May 2026
because everyone is so helpful
19 May 2026
Excellent communication throughout and quick service
19 May 2026
It was excellent experience overall no issues
18 May 2026
Professional and courteous
17 May 2026
Welcoming, polite, helpful
17 May 2026
Steve Gubbins is a great asset to you. He is always honest, polite and courteous, and always keeps to his word. Steve went out if his way to meet my urgent deadline. Thanks Steve.
16 May 2026
Great service & communication
16 May 2026
The work was done on time and efficiently.
15 May 2026
They told me they fixed the issue and it's still there. I called them 3 days ago and asked for a call back and no one has bothered.
15 May 2026
I'm not happy with the service. They are not even cleaned inside the car. I understand that they have drainage issues but what is wrong in doing hoover inside the car. It's not a big thing but as a customer I would expect. Diagnosis was denied due to
15 May 2026
Very good customer service
14 May 2026
What was required was delivered.
13 May 2026
Stress free check in Good comms from Derick Only disappointment was unable to wash and valet at this centre
12 May 2026
Hannah Western is a credit to your group Always polite bubbly and attentive to you're needs listens well finds solutions to my many random questions and concerns. keeping me informed throughout the whole process.
12 May 2026
I was greeted and my surname used as soon as I walked in the door, my keys were taken and my car brought straight in and completed whilst I waited
06 May 2026
Receptionist was great and helped me check-in and Ankit from Aftersales was also brilliant. They also took work into consideration and finished the car earlier than expected
06 May 2026
Great communication and overall service.
05 May 2026
Price quoted at time of booking wrong, charged more. Work requested not completed, service light not reset requiring a second visit
04 May 2026
Great service thank you
02 May 2026
It's friendly and efficient
02 May 2026
Quick servicing
29 April 2026
Steve was very efficient and helpful.
28 April 2026
Always good service.
27 April 2026
Watford are great. The staff are always kind and helpful
27 April 2026
Met my expectation
27 April 2026
Always so happy with the service from BMW, from reception to advisor (Stephen) they are always friendly and helpful.
26 April 2026
BMW UK failed to inform me about the safety recall and so did the Watford service centre when I visited on 17 Apr 26. I might have to take legal action to recover my losses.
26 April 2026
Suggested a full service and got it done. Hopefully the Drivetrain issue is resolved.
22 April 2026
SSteve was excellent
21 April 2026
I find the experience at Group 1 Watford a disappointment compared to others.I have no issue with the quality but you don't return the car cleaned which all others competitors do ...poor standard for a premium Brand
20 April 2026
Nice
19 April 2026
All on time
19 April 2026
Service was quick. The technician went above and beyond to get me everything i needed for my insurance documents as well.
15 April 2026
Hannah & John went above & beyond! My car needed to stay overnight post MOT. With 2 young kids in car seats it was difficult get a taxi home & no hire car extension possible. So John drove me home! & Hannah arranged my car back to my home next day!
14 April 2026
Great support Easy to book Efficient service
14 April 2026
Efficient
13 April 2026
Excellent service, prompt responses and friendly customer approach
13 April 2026
Good
13 April 2026
The staff were amazing.Steve was so helpful and friendly.
13 April 2026
Pleased with the job done and the video presentation shown. But left with mixed emotions when the dealer rep came with an invoice and showed his disappointment as soon as he found out I am subscribed to the BMW service plan.
12 April 2026
The service was excellent
12 April 2026
The quality
11 April 2026
Easy checkin no fuss at all
09 April 2026
Everyone was friendly. Service was good.
08 April 2026
Recall work on the starter motor was carried out efficiently and within the time Lee Crotty (Watford BMW) quoted.
08 April 2026
The people were amazing and friendly
08 April 2026
Generally good service but when i tried to find the garage from the station, i didn't get a lot of help. Also, the roof on my car doesn't shut as it did when i bought it
08 April 2026
Excellent service from Dev Sampat. Kept up to date and clear communication.
01 April 2026
Service and MOT was performed very efficiently and on time. All staff were polite and helpful.
31 March 2026
Everything was carried out as efficiently as usual. The staff are always helpful and polite.
31 March 2026
Great service.
30 March 2026
I am satisfied because during the airbag replacement, the whole vehicle was thoroughly checked for its technical condition, which gave me confidence that everything is in good order.
30 March 2026
I have recently been to Borhamwood Group 1 which was an awful service so it was so nice to see such a great experience with Watford Group 1
29 March 2026
All good. Value for money. Only issue I had to do the chasing to get updates on my car. The advisor who was dealing with me was off and it appears no one was handed my paperwork to update me.
29 March 2026
They dealt with my problem promptly
28 March 2026
service issue with idrive record entry
26 March 2026
Easy to deal with, professional, courteous
25 March 2026
Quick efficient and informative
23 March 2026
Didn't have the tyres I needed on site, which is fair - however having the tyres on site would have enhanced my experience and the score
23 March 2026
Service was very quick and efficient
23 March 2026
Work was completed, and picked up car earlier than expected.
23 March 2026
Great experience
17 March 2026
Fast repair, gear selector seems to function better now than when the car was new.
16 March 2026
Brake Fluid change done , The car had a Noise that we still haven't resolved however its not obvious on location and agreed i will monitor it . Staff very Helpful.
16 March 2026
Overall, satisfied, but the work took a bit longer than I expected. Also, I wasn't advised on car pick up that the new MoT certificate was only available online at GOV.UK, so I was unsure about the Pass until I went online to check on my own.
16 March 2026
It was great
15 March 2026
Excellent friendly service
15 March 2026
Ankit was great as always, helped tremendously
15 March 2026
I came in for a brake fluid check and they checked the tyres. In video mechanic points at some wear and tear on tyres and alloys but says everything is fine. Then I got the report and under amber was 2 new front tyres, and red 2 news wheels - £2600.
15 March 2026
Very satisfied with the service and the communications from yourself, many thanks.
14 March 2026
Everyone i delt with knew what they were doing and were able to answer questions or put me through to someone who could.
14 March 2026
Excellent service. Very friendly and courteous staff. Only lost a star because on making the appointment I was told it would take an hour so I decided to wait (it's 15 minutes each way from home). It took 3 hours. ??
14 March 2026
Good efficient service from very friendly staff. Always disappointed the car is never washed though. For the amount spent it really should be picked up clean.
13 March 2026
Good service
FIND Group 1 Watford BMW
Address
- 4 Odhams Trading Estate, St Albans Road, Watford, Hertfordshire, WD24 7RY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01923 298500
Watford as well as surrounding areas including Kings Langley, Borehamwood, Bushey and Rickmansworth
Address
- 4 Odhams Trading Estate, St Albans Road, Watford, Hertfordshire, WD24 7RY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01923 298500
Watford as well as surrounding areas including Kings Langley, Borehamwood, Bushey and Rickmansworth
06 June 2026
all good and gave me a time on how long it would take